Extole Status

All Systems Operational

My Extole Operational

Data Processing Operational

Campaign Publishing Operational

Consumer API Operational

Pod 0 Operational

Pod 1 Operational

Pod 2 Operational

Pod 3 Operational

Pod 4 Operational

Pod 5 Operational

Pod 6 Operational

Pod 7 Operational

Pod 8 Operational

Pod 9 Operational

Email Operational

Rewards Operational

Webhooks Operational

Client Zone API Operational

Event API Operational

AWS autoscaling-us-east-1 Operational

AWS ec2-us-east-1 Operational

AWS elasticache-us-east-1 Operational

AWS elb-us-east-1 Operational

AWS emr-us-east-1 Operational

AWS guardduty-us-east-1 Operational

AWS cloudfront Operational

AWS rds-us-east-1 Operational

AWS route53resolver-us-east-1 Operational

AWS route53 Operational

AWS s3-sa-east-1 Operational

AWS sns-us-east-1 Operational

AWS sqs-us-east-1 Operational

AWS ec2-us-west-1 Operational

AWS autoscaling-us-west-1 Operational

AWS elb-us-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2026

No incidents reported today.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

Data Processing Delays

Resolved - This incident has been resolved.
Jan 21, 09:45 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 09:41 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 21, 09:19 PST

Investigating - We are investigating an issue causing delays in our data processing pipeline which is impacting updates to dashboard, no event loss or reward performance is impacted.
Jan 21, 07:17 PST

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

Consumer API Error Rate

Resolved - This incident has been resolved. We have deployed a fix and are not seeing more errors. Our team is investigating the root cause to mitigate future problems.
Jan 12, 05:06 PST

Update - We are continuing to work on a fix for this issue.
Jan 12, 05:00 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 12, 05:00 PST

Update - We are continuing to investigate this issue.
Jan 12, 05:00 PST

Investigating - We are seeing increased error rates on consumer-api and are investigating the issue.
Jan 12, 04:59 PST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.