Extole Status

All Systems Operational

My Extole Operational

Data Processing Operational

Campaign Publishing Operational

Consumer API Operational

Pod 0 Operational

Pod 1 Operational

Pod 2 Operational

Pod 3 Operational

Pod 4 Operational

Pod 5 Operational

Pod 6 Operational

Pod 7 Operational

Pod 8 Operational

Pod 9 Operational

Email Operational

Rewards Operational

Webhooks Operational

Client Zone API Operational

Event API Operational

AWS autoscaling-us-east-1 Operational

AWS ec2-us-east-1 Operational

AWS elasticache-us-east-1 Operational

AWS elb-us-east-1 Operational

AWS emr-us-east-1 Operational

AWS guardduty-us-east-1 Operational

AWS cloudfront Operational

AWS rds-us-east-1 Operational

AWS route53resolver-us-east-1 Operational

AWS route53 Operational

AWS s3-sa-east-1 Operational

AWS sns-us-east-1 Operational

AWS sqs-us-east-1 Operational

AWS ec2-us-west-1 Operational

AWS autoscaling-us-west-1 Operational

AWS elb-us-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

Email Delays

Resolved - This incident has been resolved.
May 5, 08:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 08:28 PDT

Identified - Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue.
May 5, 06:50 PDT

Investigating - We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.
May 5, 04:57 PDT

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

Consumer Database Failover

Resolved - One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.
Apr 30, 22:41 PDT

Apr 29, 2026

Incerased API Error Rate

Resolved - This incident has been resolved.
Apr 29, 05:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 05:17 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 29, 05:11 PDT

Investigating - We are currently investigating this issue.
Apr 29, 04:53 PDT

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.