Extole Update to Service Sub-Processors

Incident Report for Extole

Resolved

This is a notice of a new service sub-processor Extole clients may elect to use, OpenAI.

Sub-processor purpose:
Extole uses OpenAI to power its in-product AI Chat offered to client organizations.

Data shared with OpenAI:
As part of the AI Chat functionality, a client user may share limited PII for a program.

The full list of Extole sub-processors is here: https://docs.extole.com/product/product-overview/security-and-compliance/gdpr-ccpa
Posted Oct 23, 2026 - 14:16 PDT
This incident affected: My Extole (Data Processing).