Data Processing Delays

Incident Report for Extole

Resolved

This incident has been resolved.

Posted Jan 21, 2026 - 09:45 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 21, 2026 - 09:41 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 21, 2026 - 09:19 PST

Investigating

We are investigating an issue causing delays in our data processing pipeline which is impacting updates to dashboard, no event loss or reward performance is impacted.

Posted Jan 21, 2026 - 07:17 PST

This incident affected: My Extole (Data Processing).