Consumer Database Failover

Incident Report for Extole

Resolved

One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.

Posted Apr 30, 2026 - 22:41 PDT

This incident affected: Consumer API (Pod 0, Pod 1, Pod 2, Pod 3, Pod 4, Pod 5, Pod 6, Pod 7, Pod 8, Pod 9, Email, Rewards, Webhooks, Client Zone API, Event API).